myphotoboxer

Contact+FAQs

.What makes a good photo?
.How many faces can I print on a product?
.Can I upload something other than a person, dog, or cat?

Does it have a face? If so, we can print it! We love critters of all types. While some of our designs are specific to humans, dogs, and cats, we have tons of fun, printed designs for you to choose from and purchase.

.Can I see a proof of how my product will look?

Unfortunately, we can’t provide a proof before ordering because our designers have to personally set up your image and crop out your loved one’s face, but rest assured that if there are any issues, we’ll send you an email for a new image.

.Do you crop the photo for me?

We crop the photo for you! Just send us a high-quality, head-on photo of your loved one and we’ll crop out the background details so only the face is featured on your product!

.I have a different photo question

If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.

Ordering and Payment

.What is your change/cancellation policy?

We will be happy to help you change your color, size, picture, or cancel/refund the order - just fill in the Contact Form below as soon as possible with your order number, email address, and your desired changes. Changes/cancellations to orders will only be accepted before an order is put into production.

For Made-to-Order Personalized Products, we may not be able to cancel or change your order once your items have been put into production. This would mean that the designing and shaping has started. To cancel or change it, would mean a charge of £7 customization fee per item, because the item is made to order and can no longer be sold as new.

If you need to change your shipping address, we can help right up until the order is shipped. Please send us a message below with the current shipping address on file and the address that you would like to change it to.

Please review our Return Policy

.What payment options are available?

We accept all major credit cards as well as PayPal. Please note that all of our prices are listed in GBP and your card will be charged in your respective currency.

.I have a different ordering/payment question

If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.

Product Questions

.Will the ink crack or fade over time?

We use a process called sublimation. Our apparel is defined as “no feel.” This means you cannot feel any ink or cracking on your custom products since the product itself is dyed.

.How does sizing work?

We provide standard size. The foot length of standard size is 8.27 in and rich of elastic, they fit for 95% of all adults on tested.

.How do I wash your products?
  • For our socks and underwear, machine-wash them inside-out with cold water and tumble dry on low heat or line dry. Using a mild detergent and avoiding the use of fabric softener and dryer sheets will allow for long-lasting results. These instructions are for the best result possible. Washing our socks and underwear with like colors as you normally would your other clothing will not affect the quality of your socks in any way.
.I have a different question about your products.

If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.

Shipping Questions

.How long does it take to receive my product?

Typically, it takes about 3-5 business days for our socks, boxers to be produced and sent out. Once shipped, USPS will deliver continental US orders in 3-5 business days.

Please note that during the holidays our production time may vary.

.Can I change the destination country on my order?

After placing your order, you may not change your shipping from domestic to international and vice versa.

.How much is shipping?

Free shipping over £65.

.Do you ship internationally?

United Kingdom,Ireland shipping is our top priority.We send to the United Kingdom,Ireland
NOTE: All prices on our site are GBP. Once you complete your transaction, it will charge your card in your respective currency.

Customer service email:cs@myphotoboxer.com

Address: RM D 10/F TOWER A BILLION CTR 1 WANG KWONG RD KOWLOON BAY KL,Hong Kong,528437

You will not be charged any customs fees by selecting our flat mail rate. However, by choosing express shipping, you may be charged customs fees due to strict customs inspections. Please note: We will only pay for the customs fees generated by flat mail. If you select express shipping, you will be charged for any customs fees.

If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.